AI-driven speech analytics
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Derive insights from every conversation
Contact centers are a key touchpoint for brands, but the interactions are notoriously difficult to assess in real time. You need a solution that derives usable data from the myriad of interactions your contact center encounters every week. AI-powered speech analytics helps track trends in individual and aggregate call center interactions to drive improvements.
AI-driven speech analytics empowers brands to:
- Integrate conversational analytics into existing CX channels
- Derive improvements in agent performance at contact centers
- Identify + understand customer end-to-end needs in real time