Do you know how your employee experience affects your customers’ experience?
Not just in theory. Do you know the specific impact?
Everything you need to achieve higher customer spend, faster return, and lower customer churn—not to mention lower employee turnover—is already in your organization. You just need to bring it all together.
But to truly see how the customer and employee experiences influence each other, you need all your data on one platform and the knowledge to analyze it. That’s where SMG comes in.
We were founded on the principles of the Service Profit Chain, which show how meaningful employee engagement directly improves customer experiences and financial performance. So, make your employees AND your customers happier by leaning on our expertise to find actionable insights in your unified data.
Reach out to your SMG account team to talk about how combining your CX program with employee experience management can lead to even greater success.
