Four Questions CX Pros Should Ask When Evaluating CFM Partners

With a significant number of CX providers and solutions in the marketplace, it can be difficult for brands to determine the right vendor. This report from Forrester outlines the most important questions brands need to ask—sometimes before they even start vetting providers—to ensure they get the most effective CX provider for their objectives.

Read the Forrester Report for insight on the key questions to ask around:

• Showing a return on investment (ROI) for your CX program
• Auditing how your CX program will be achieving its goals
• Seeing how potential CX vendors are preparing for the future