Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape?

Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead.

Featuring guest speaker Colleen Fazio

Will the average
customer experience improve?

How can leaders leverage their CX metrics to establish financial linkage?

What will global firms achieve using customer-facing generative AI?

Our featured panelists bring measured thoughts on the above (and more!) and are excited to help you develop smart and timely CX strategies for a successful 2024.

smg_monogram_Gray60_rgb ABOUT SERVICE MANAGEMENT GROUP
SMG is a leading experience management (XM) provider, accelerating value by changing how brands act on customer + employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG is the industry’s only software with a service (SwaS) provider—uniquely pairing an enterprise platform with professional services to help brands generate new revenue, grow existing revenue, reduce churn + detractors, and drive operational efficiencies. To learn more about our customer, employee, and brand experience management solutions, visit www.smg.com.

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Featuring guest speaker Colleen Fazio

Will the average customer experience improve?

How can leaders leverage their CX metrics to establish financial linkage?

What will global firms achieve using customer-facing generative AI?

Will the average
customer experience improve?