How Hand & Stone leveraged CX insights to create industry-leading health + safety improvements to the spa experience
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Best practices in testing new operational initiatives
Industry trend setter Hand & Stone knows what its doing when it comes to health and safety innovation. Learn how the brand used its CX insights to guide a successful launch and implementation of a new safety feature that directly impacted customer satisfaction.
Download the case study to learn how Hand & Stone:
- Uncovered opportunity areas for health + safety innovation
- Leveraged its CX program to measure awareness of its new safety feature
- Increased awareness scores 20-ppts in just 6 months