How Signet Jewelers optimized online reputation management to strengthen customer relationships + boost digital presence

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Engage with online reviews to drive customer engagement + searchability

It can be taxing to keep up with fast-paced, high-volume ratings + reviews channels. Signet Jewelers needed a way to prioritize effectiveness in managing ratings + reviews while controlling the demand on personnel.

Download the case study to learn how Signet worked with SMG to:

Close the loop on customer issues
Enrich feedback data + gain competitive insights
Drive a 235% uplift in customer interactions

ABOUT SERVICE MANAGEMENT GROUP
SMG is a leading experience management (XM) provider, accelerating value by changing how brands act on customer + employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG is the industry’s only software with a service (SwaS) provider—uniquely pairing an enterprise platform with professional services to help brands generate new revenue, grow existing revenue, reduce churn + detractors, and drive operational efficiencies. To learn more about our customer, employee, and brand experience management solutions, visit www.smg.com.