Learn how SMG helps brands deliver better human experiences

SMG works with over 500 global brands to collect and analyze a variety of feedback streams to help improve both employee and customer experiences through listening and engagement.

Watch the video to learn more about:

Our philosophy guiding employee and customer engagement
The passion that drives our strategy and unique approach to serving clients
How SMG is building for the future

ABOUT SERVICE MANAGEMENT GROUP
SMG is a leading experience management (XM) provider, accelerating value by changing how brands act on customer + employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG is the industry’s only software with a service (SwaS) provider—uniquely pairing an enterprise platform with professional services to help brands generate new revenue, grow existing revenue, reduce churn + detractors, and drive operational efficiencies. To learn more about our customer, employee, and brand experience management solutions, visit www.smg.com.