How the global economy is impacting consumer spend

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More than 15,000 US + UK consumers reveal new purchasing habits

Based on recent research, this updated brief breaks down top consumer behavior trends—including where consumers are planning to cut back, what factors are informing their purchase decisions, and how industries can best prepare to meet customers’ evolving needs.

Download the brief to learn:

Which customers have the most financial concerns
Where buyers are planning to pay more
What value looks like to your customer

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SMG is a leading experience management (XM) provider, accelerating value by changing how brands act on customer + employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG is the industry’s only software with a service (SwaS) provider—uniquely pairing an enterprise platform with professional services to help brands generate new revenue, grow existing revenue, reduce churn + detractors, and drive operational efficiencies. To learn more about our customer, employee, and brand experience management solutions, visit www.smg.com.