Mastering customer experience program management: Best practices and real-world examples

Strategies that helped a multi-location grocery chain improve operations and boost customer satisfaction using data-driven insights

In competitive industries, you need to constantly ensure you’re meeting your customers’ changing needs quickly and consistently to build loyalty. One grocery brand worked with SMG to establish best practices that helped their location-level teams review customer data and respond on an ongoing basis. By regularly reviewing experience performance data and implementing targeted improvements, they created a more efficient and satisfying customer experience that inspires repeat visits and full shopping carts.

Download the case study to learn how to:

• Turn customer feedback into real-time improvements that boost satisfaction
• Address underperforming areas with a data-driven response
• Optimize your operations with proven CX strategies that deliver results