Metrics that matter: 11 essential CX reports

Download Now

Click here

11 reports that translate CX data to program investment

To help you bridge the gap between the nitty-gritty and the need-to-know, we've broken down 11 reports guaranteed to help you secure organizational buy-in.

This best practice guide explains how to use your CX program to answer 3 key questions:

Where do we stack up against the competition?
Is the program improving the business?
How can we use the insights to build a data-driven, customer-centric strategy?

ABOUT SERVICE MANAGEMENT GROUP
SMG is a leading experience management (XM) provider, accelerating value by changing how brands act on customer + employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG is the industry’s only software with a service (SwaS) provider—uniquely pairing an enterprise platform with professional services to help brands generate new revenue, grow existing revenue, reduce churn + detractors, and drive operational efficiencies. To learn more about our customer, employee, and brand experience management solutions, visit www.smg.com.