How a multi-location grocery brand drove consistent customer satisfaction + cross-store collaboration

Thinking outside the box to improve customer experience through team-based competition

When a multi-location grocery brand wanted to drive more consistent overall customer satisfaction across locations, they developed a team-based competition. Their initiative not only improved metrics, but it also led to increased employee engagement and newfound collaboration between stores to share ideas and best practices.

Download this resource to learn more about:

• How to overcome the challenge of maintaining a consistent brand reputation across different locations
• The importance of driving collaboration in multi-location businesses for delivering a strong customer experience
• How this multi-location grocery brand effectively implemented a team-based competition to improve friendliness scores and promote collaboration

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