Operational risk alerts | Food safety

Identify high-impact, low-frequency events to mitigate operational risk

There are few things that can damage a brand’s image more than foodborne illness. Food safety alerts bring to light these crucial events—identifying potential food safety issues before they hit headlines or become systemic issues.

SMG's AI-powered text analytics platform helps brands:

• Accurately detect food safety-related comments in customers’ open-ended feedback
• Use in-platform response to immediately connect with customers + drive problem resolution
• Identify opportunities to improve food safety best practices + enhance training strategies