Preparing for the 2023 holiday season

Key retail shopping trends to know

As retailers gear up for the 2023 holiday shopping season, looking at data from last season can uncover key insights to create the customer experiences that will attract customers and build year-long loyalty. This trends report, based on data from the 2022 holiday shopping season, provides information and takeaways on key trends for both digital and brick-and-mortar retailers.

Download the report for insights on:

• When holiday shoppers are most active
• What motivates shoppers to look around
• The key elements that drive a best-in-class experience

ABOUT SERVICE MANAGEMENT GROUP
SMG is a leading experience management (XM) provider, accelerating value by changing how brands act on customer + employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG is the industry’s only software with a service (SwaS) provider—uniquely pairing an enterprise platform with professional services to help brands generate new revenue, grow existing revenue, reduce churn + detractors, and drive operational efficiencies. To learn more about our customer, employee, and brand experience management solutions, visit www.smg.com.