Scanning the self-checkout situation in grocery and retail

Explore SMG’s in-depth research on self-checkout experiences in U.S. grocery and retail stores.

This comprehensive study reveals key insights into consumer behaviors, preferences, and pain points at self-checkout. Discover what drives satisfaction, the challenges customers, employees, and other decision makers are facing, and how self-checkout impacts overall customer experience, operational efficiency, and profitability.

Whether you’re looking to implement, expand, or refine your self-checkout strategy, this research offers valuable guidance for making informed decisions. Learn how SMG can support your brand in navigating these trends and optimizing your self-checkout experience.