Capture the voice of your customer—and act on it

Collect both unsolicited + solicited feedback at every touchpoint in the customer journey. With end-to-end, cross-channel feedback collection capabilities, SMG surfaces actionable, location-level insights that drive loyalty and sales.

Request a demo

Capture the voice of your customer—and act on it

Collect both unsolicited + solicited feedback at every touchpoint in the customer journey. With end-to-end, cross-channel feedback collection capabilities, SMG surfaces actionable, location-level insights that drive loyalty and sales.

Why trust your VoC program to SMG?

Through our unique software with a service (SwaS) model, which combines a powerful experience management platform with expert consultative services, we surface the actions that will drive the greatest impact.

SMG analyzes both structured + unstructured feedback to uncover insights that empower your teams at every location to take actions your customers will love.

We love our SMG team, they are great partners in helping us really take things to the next level.

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SENIOR PRINCIPAL TEAM LEADER
Chick-fil-A
Customer & Market Insights

What does SMG have on other XM platforms?

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Location-level guidance to empower location managers and frontline employees

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Most robust CX benchmarks in the industry thanks to the largest database of customer experience metrics in the world

Responsive

The industry’s highest-rated XM mobile app

See the platform in action.

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The ROI of an SMG CX program

On average, SMG clients achieve a 3.3%-point YoY shift of satisfied customers to highly satisfied customers. That's bottom-line impact in the form of increased loyalty and revenue. What would this mean for your business?

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See the difference SMG can make in your VoC program.

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