What are the digital experience challenges brands struggle to answer today?

Take the guesswork out of your digital transformation efforts

More than 80% of customer experiences start online—but brands are challenged with keeping pace of consumers’ rapidly evolving expectations of those digital experiences.

Watch the video to learn how to:

Understand your customers’ digital journey + gaps in the experience
Balance customer expectations with company objectives
Optimize insights to create an effective cross-channel strategy

ABOUT SERVICE MANAGEMENT GROUP
SMG is a leading experience management (XM) provider, accelerating value by changing how brands act on customer + employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG is the industry’s only software with a service (SwaS) provider—uniquely pairing an enterprise platform with professional services to help brands generate new revenue, grow existing revenue, reduce churn + detractors, and drive operational efficiencies. To learn more about our customer, employee, and brand experience management solutions, visit www.smg.com.